We offer free returns for a full refund within 14 days after the delivery date and free exchanges/store credit within 30 days of delivery date.
Item(s) must have round black tag (attached to item, reading 'NOT RETURNABLE WITHOUT TAG') intact and attached to item(s) for refund or exchange to be processed. If tag is not intact and attached to item(s) upon return, the item(s) will be sent back to the original shipping address.
Please note: If our quality control team deems that your item is worn, we cannot process your return. In this case, we will send you an email with the following steps.
Personalized pieces that are cut to order: this includes any initial, name or year necklaces, rings, earrings, bracelets and anklets.
On Sale items that show ‘compare at’ prices & are under the SALE page are considered final sale and will not be accepted for returns or exchanges.
International return labels cannot be processed. More details below.
Unfortunately, our system cannot create international return labels, therefore the customer is responsible for the return shipping cost. Please ship all returns to the address below, we do not accept exchanges for any international orders.
Please ship to:
311 NE 194th Lane
Miami, FL 33179
We are not responsible for international returns that are lost in transit on the way to our facilities. Please allow 5-7 business days for your return to process from the date we receive it.